Customer Service Initiative (CSI)

In a February 20, 2003 speech before the Aero Club of Washington, FAA Administrator Marion Blakey committed the Regulation and Certification (AVR) organization to a new Customer Service Initiative that will help alleviate the problem of inconsistent application of regulations across regions and offices.

The AVR organization covers the design, production, operation and maintenance of civil aviation products. Its services include Aircraft Certification and Flight Standards. (AVR is now called AVS, Office of Aviation Safety.)